Privacy Policy

Effective Date: 06.02.2025

Introduction

At Netizen Tours LTD (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our application (“the App”) or website.

User Consent

By using the App or website, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by deleting your account or contacting us at contact@netizentours.com.

How We Use Your Information

Facilitating account creation and authentication
Customize your experience within the App
Provide location-based features, such as displaying maps and nearby tours or events
Enable interaction with other users via DMs or group chats
Monitor and enhance the App’s functionality and security
Sending important notices, such as changes to our terms or policy
Providing customer support and responding to inquiries
Sending promotional communications within the app for the purposes of the experience
Detecting and preventing fraudulent activities, including GPS spoofing
Enforcing our terms of service and anti-cheat measures
Complying with applicable laws and regulations
Responding to legal requests and preventing harm

Information We Collect

User-Provided Information: Email address or social media login credentials for account creation, User profile information (e.g., name, profile picture, bio), User-generated content (e.g., photos, place descriptions, score), Chat messages and interactions with other users, Feedback, support requests, and correspondence with us
Automatically Collected Information: Geolocation data (precise location when the App is in use), motion tracking sensors, Device information (e.g., device type, operating system, unique device identifiers), App usage data (e.g., features used, time spent in the App, interaction patterns), Log data (e.g., IP address, access times, app crashes), performance and diagnostic information
Information from Third Parties: Information from social media platforms when you choose to log in using their services, Publicly available information to supplement your profile or verify user-generated content

Information Sharing

With Other Users: Public profile information, User-generated content (e.g., photos, place descriptions), Information shared through in-app communication features
With Service Providers: Cloud storage providers, customer support tools
For Legal Reasons: In response to legal requests from public authorities, To protect our rights, privacy, safety, or property, safety, In connection with a merger, sale, or transfer of business assets
With Your Consent: When you explicitly agree to the sharing of your information

Data Security

We implement industry-standard security measures, including: Data encryption of sensitive information in transit and at rest, SSL security for App and server interactions, Regular security reviews and updates.
While we strive to protect your data, no method of transmission over the internet is 100% secure.

GDPR Data Protection Rights

Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data.
Restriction: Limit processing of your data.
Portability: Request your data in a portable format.
Objection: Object to data processing, including direct marketing.
Withdrawal of Consent: Withdraw consent at any time.
Data Retention and Deletion: We retain your data only for as long as necessary to provide our services or as required by law.
You can delete your account and associated data at any time through the App.
We comply with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the UK.Netizen Tours LTD does not sell user data.
To exercise your rights, contact us via contact@netizentours.com

UK Online Safety Act

We are committed to providing a safe online environment in compliance with the UK Online Safety Act. Content shared in the App must adhere to these safety standards. Violations may result in account restrictions.

Children's Information

Our App and website are not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such data being collected, it will be promptly deleted.

Anti-Cheat Measures

To maintain fairness, the App implements anti-cheat measures, including detecting GPS spoofing and other location falsification techniques. Violations may lead to account restrictions or suspensions.

Cookies and Similar Technologies

Our App and website may use cookies and similar technologies to enhance user experience and collect usage data. You can manage your preferences through your device or browser settings.

Disclaimer

Netizen Tours LTD is not responsible for third-party services linked within the App or website. These services are governed by their respective privacy policies. We encourage you to review these policies.

Information About the Company

Company Name: Netizen Tours LTD. Contact: contact@netizentours.com.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Users will be notified of significant updates through the App or website.

Thank you for using Netizen Tours LTD services. Your privacy is our priority.